Your first point of contact is their website. Do they have a professional website outlining the services they offer?
JAPCO is proud of our website and we hope you find it helpful and informative. Our video outlines all the services we provide. We have a live chat on line to answer your pest control questions right away!
Was your experience with the Customer Service Representative a good experience? Were they able to answer your questions and concerns with expertise. Is their response time in booking your appointment in a timely manner?
JAPCO has invested the training on entomology with our Customer Service Representatives they are able to answer all your pest control questions right away. They understand how disconcerting it can be to have pests in your home and are empathetic to your needs. You don’t have to wait to book an appointment we are here to book your service in right away.
Knowledge & Training
Pest control requires knowledge and expertise. Hiring an inexperienced company can lead to problems if they are unable to solve your problem. It can be costly to pay twice to have your pest control service done right. Do they have an on-going training in place with their employees? The Pest Control Industry is constantly changing to new updates in technology.
With over 35 years of experience in the pest management industry JAPCO has the expertise to solve your pest problems. JAPCO has ensured that our technicians and sales employees pass a QualityPro approved exam. Our employees are tested and trained to the highest industry standards. Management attends the annual National Pest Management Conferences in North America and the annual Canadian Pest Management Conferences to stay abreast of the latest in our industries new advances on training and technology.
Does the company offer a guarantee? Will the company be in business to honor the guarantee that you have paid for?
At JAPCO we provide a written Guarantee and stand by our guarantee.
Ask to see their pest control license. Are they a QualityPro company?
When companies are able to meet the QualityPro specific qualifications, they become QualityPro certified. We are proud to be a QualityPro certified company and among the industry’s best in pest management! Our technicians are all licensed applicators.
JAPCO’s CEO John Patton has sat on many different associations such as Technical Committees, Past President of the Pest Management Association of Alberta, Past Member of the Board of Directors for the Canadian Pest Management Association, Past Member of the Pesticide Advisory Committee for Alberta Environment, and a speaker at the Canadian Pest Management Association conference.
How long has the company been in business. The cheapest price isn’t always the best choice, sometimes you really do get what you pay for.
JAPCO Pest Control has been in business for over twelve years. The founders have been in the Pest Control Industry for over thirty-five years.
Does the company carry the necessary liability insurance? Do they carry WCB?
JAPCO carries 5,000,000 in liability insurance and has full WCB coverage.
Reviews, do they have positive reviews. Are they members of the Better Business Bureau.
JAPCO has a strong reputation and high star rating in our reviews. We conduct criminal background checks of our employees. JAPCO has been a member of the Better Business Bureau since we opened our doors with a A+ rating.
Does the company have membership affiliations? The National Pest Management Association, The Canadian Pest Management Association…
JAPCO is a long- time NPMA member with The National Pest Management Association, a long-time member of the Canadian Pest Management Association, a Qualitypro certified company, a member of the NWCOA National Wildlife Control Operators Association– and is a certified Contractor Check company.
It is important to us at JAPCO to give back. We have been a proud sponsor for The Cowboys for a Cure charity. We have sponsored Breast Cancer runs, The Veterans Food Bank, The Veterans Poppy funds, The Bragg Creek Remembrance Day laying of wreaths assembly.
JAPCO Mission Statement
At JAPCO, our mission is to provide real value and meet the expectations of our clients, our employees, and our community while maintaining the highest standards in health and safety in an environment that promotes long-lasting relationships.