With over 35 years’ experience, you can trust JAPCO Pest Control Ltd. to get the job done right. Serving across Alberta, our trained and licensed specialists are here to assist you in your time of need. We don’t price gouge or take advantage of your situation – we always provide affordable and high-quality pest control services.
At JAPCO, our mission is to provide real value and meet the expectations of our clients, our employees, and our community while maintaining the highest standards in health and safety in an environment that promotes long-lasting relationships.
We care for the privacy of employees, clients, suppliers, and contractors. We understand that pests can ruin a business or sully a good name, which is why we keep our services discreet. That's why we follow strict safety policies and carry liability insurance.
We also have an A+ rating with the Better Business Bureau®.
PRESIDENT & CEO
John Patton’s Pest Control Career began in 1983 in the Metro Toronto area.
He has worked as a Service Technician, Service Manager, District Manager and now President and CEO.
He has sat on many different associations such as Technical Committees, Past President of the Pest Management Association of Alberta, Past Member of the Board of Directors for the Canadian Pest Management Association, Past Member of the Pesticide Advisory Committee for Alberta Environment, and a speaker at the Canadian Pest Management Association conference.
His career in the Pest Control industry has spanned over thirty five years. This has served him well as the President and CEO of JAPCO Pest Control Ltd. The philosophies that he brings to his employees at JAPCO is to have integrity, and deliver excellence in Pest Control services. He has been quoted as saying, “JAPCO is only as good as the service technician who shows up”. Under his leadership these core values are what he models to both the Customer Service Representative that answers the phone, to the Technician that shows up at the door. JAPCO will deliver uncompromising service each and every time.
While many things have changed in the industry over the past 35 years clients still want their pest problems resolved. That’s his promise to his customers. JAPCO Pest Control Ltd. will deliver.
My parents owned a pest control company so you could say that pest control has been in my blood.
I began in the industry working for my parents when I was thirteen years old. Throughout my pest control career, I have held various titles from being an owner and operator, Service technician, Customer Service Representative, Trainer, Account sales, marketing and now Vice President of JAPCO.
I’ve seen many changes in our industry over the years. I remember my first pest control conference I attended and was astonished that there were only three women in attendance. Pest Control at that time was a prominently male dominated industry. Today the conferences are very different and women are of abundance. It has been a privilege for me to listen to the icons of our Industry who are keynote speakers like Dr. Laurel Hansen, commonly referred to as the ant lady.
I am proud of the company that my husband John and I have built today. It has been very exciting building JAPCO from the ground up and expanding into other provinces. From time to time don’t be surprised to see my husband John and I suit up in our JAPCO uniform and partake in a Pest Control services. We are known to go on cleanouts together or show up to a problem account engaging in service alongside with one of our technicians.
I was introduced to the Pest Control Industry in 2005 as a Customer Service Representative for a multi-national company. I was welcomed into the Industry by John and Tina Patton who mentored and trained me. It was then that I got the “Bug", latching on to all the pest knowledge I could. I have spent a lot of time with Tina learning about the different kinds of pest behaviour, control methods, and customer service training.
On my journey, I have advanced my qualifications including Marketing, Executive Administration, Supply Chain Management and Leadership roles. I have had great opportunities in my career to manage both large and smaller groups of employees and gaining a strong knowledge base on how to deliver Quality Customer Service.
After developing a strong professional bond with John and Tina over the years; I was thrilled to be invited to join this team. I am happy to say I am a Proud representative of JAPCO Pest Control and take pride in our accomplishments.
President & CEO
“You cannot climb up to a true leadership position unless you use the ladder of integrity!”
– Israelmore Ayivor
It is extremely satisfying to know that the original guiding principles of the company are still the core of our business today.
We believe in providing real value to our employees and clients. We also believe that we should provide real value to the company. If all parties see the value we develop strong, lasting relationships.
We believe that integrity and honesty with our clients, employees and the community is critical to our success.
As we celebrate over 35 years, we are experiencing unprecedented growth in the company as we expand operations in both Edmonton and now Saskatchewan. Our ability to expand into these areas are a direct result of our guiding principles and success.
We would like to thank our clients and suppliers for their support over the past 35 years and for our ability to grow and prosper as a company.
We also thank our employees past and present for helping us achieve our goals as a company and as part of the community.
JAPCO Pest Control Ltd. Is very excited about it’s future as we look forward to our future in business.
JAPCO In the News
John Patton knows a thing or two about pest control – he’s been in the business for 31 years. After learning the ropes down east, John moved to Alberta and started JAPCO Pest Control Ltd. with his wife and business partner Tina. John has been past president of the Pest Management Association of Alberta, a board member of the Canadian Pest Management Association, and currently sits on several governmental advisory committees. Recently JAPCO was featured in the pest control industry’s national trade magazine Pest Control Technology (PCT), and a flood-related article on the business appeared this summer in the Calgary Herald.
A key part of JAPCO’s mission statement includes the health, safety and privacy of employees, clients, suppliers and contractors and meeting their environmental obligations. John notes the company is an environmentally safe business and is constantly updating its techniques and technology, including its knowledge on pest behavior: what caused the initial problem, habitat modification and structural changes to prevent further occurrences. Yet for all the technical know-how, John values integrity and honesty in his employees, “the success of the company is the person I put on your doorstep.”
John has been very busy of late and states they get a lot of customers through the BBB. “We ask people how they found us. Lots of people don’t use the Yellow Pages anymore – they use the BBB – it’s true.” He notes this is often the case if the customer is unfamiliar with a company, especially so in his line of work where many of the customers have never used a pest control service before. “How do you make a buying decision? People use the BBB when buying something they don’t know about. They’re looking to see if the company has a complaint history.” JAPCO Pest Control Ltd. has the BBB active logo link on their website which takes customers directly to their on-line Business Review. John notes, “It’s been very helpful for us.” adding, “We work hard to maintain our A+ rating.”
JAPCO Pest Control has been a BBB Accredited Business since 2006. For more information on JAPCO and their comprehensive line of services, go to japcopestcontrol.ca or call 403-242-2467 in Calgary, 780-462-0804 in Edmonton, or 306-242-0193 in Saskatchewan.